FAQ

A: The selection depends on the load to be lifted, required WLL, lifting method, mounting position and available installation space. The product type should also match the expected loading direction and connection method.
For project applications, provide the load information and installation requirements so RUBY can help identify a suitable product.

A: Fixed lifting points provide a defined attachment position and are generally used where the lifting direction is predictable.
Swivel lifting points allow the attachment to move with the applied load direction and are suitable for applications requiring greater flexibility during lifting.

A: Not necessarily. Each lifting point has specified loading directions and operating conditions. A product suitable for vertical lifting should not automatically be assumed suitable for angled or multidirectional loading.
Check the product specifications before use, particularly where the lifting direction changes during operation.

A: The most useful information includes load weight, required WLL, lifting method, lifting angle, mounting method, thread or mounting dimensions, quantity and available installation space.
A drawing, application sketch or photo can also help when the installation conditions are not standard.

A: WLL should be considered from the complete lifting configuration rather than load weight alone. The number and position of lifting points, lifting angle, load distribution and loading direction can affect the force applied to each point.
The selected lifting point must remain within its specified WLL under the intended operating conditions.

A: Yes. A change in lifting angle can alter the force acting on individual lifting points. The applicable product capacity and loading direction therefore need to be checked against the actual lifting configuration.
For non-standard lifting arrangements, provide the lifting configuration before selecting the product.

A: Stop using the lifting point and have it inspected before returning it to service. The component, connection and supporting structure should be assessed for damage or deformation.
Suspected overload or shock loading should not be treated as normal operating conditions.

A: Check that the supporting structure and mounting connection are suitable for the intended load. For bolted products, the thread, mounting surface, fastener requirements and thread engagement should be confirmed.
For weld-on products, the base material and welding requirements also need to be considered.

A: No. Suitability depends on the structure, material, mounting method and expected loading conditions.
The lifting point and supporting structure should be considered as one lifting system rather than evaluating the component alone.

A: Inspect the lifting point and its connection for visible cracks, deformation, excessive wear, corrosion, damaged threads, looseness or missing components.
Any condition that could affect the lifting function should be addressed before the product is used.

A: Inspection frequency depends on usage, operating environment and applicable requirements. RUBY's current guidance recommends formal inspection at least every 6 or 12 months depending on usage and environment, in addition to checks before use. (rubylifting.com)

A: Inspection requirements depend on the product and order. Standard production inspection and any additional customer requirements should be confirmed according to the specific order.
For project procurement, customers can specify required inspection records or additional inspection before production.

A: Third-party inspection can be discussed for applicable orders. The inspection agency, scope and required documentation should be confirmed before shipment.

A: Available documents depend on the product and order requirements. They may include product specifications, inspection records, test documentation and applicable certificates.
If documentation is required for project approval or customer acceptance, specify the requirements when requesting the quotation.

A: Yes. Specific testing, inspection or documentation requirements can be discussed before production.
Providing these requirements during the quotation stage allows RUBY to confirm their applicability and arrange them as part of the order.

A: Yes. Customers can provide drawings for non-standard lifting point requirements. RUBY can review the dimensions, mounting configuration, WLL and other technical requirements before confirming production.

A: A customer sample can be provided for technical review when a customized product is required. Additional information about the intended load and application may be needed to confirm the required configuration.

A: Depending on the product, customization may include dimensions, configuration, markings, colors, logos and other specified requirements. RUBY's existing FAQ specifically lists markings, colors, logos and bolt coating processes among its customization options. (rubylifting.com)

A: Yes. Packaging, product identification and shipping marks can be discussed for customized and bulk orders. Requirements should be confirmed before production.

A: MOQ depends on the product type, quantity and customization requirements. Standard and customized products may have different minimum order quantities.
The applicable MOQ can be confirmed when the product specification and required quantity are provided.

A: Yes. RUBY supplies lifting points and related lifting components for project procurement, equipment manufacturers, distributors and other commercial buyers.
For larger orders, product specifications, quantities, packaging and documentation requirements can be confirmed before production.

A: Yes. Customers with recurring requirements can establish consistent product specifications, quantities, packaging and identification requirements for future orders.
This is particularly useful for distributors and manufacturers purchasing the same lifting components on a regular basis.

A: Lead time depends on the product, order quantity, customization requirements and production schedule.
The estimated lead time should be confirmed with the quotation rather than assumed from a standard product category.

A: Send the product type or drawing, required WLL, dimensions, quantity, application information and any certification or inspection requirements.
If you are unsure which lifting point is suitable, provide the load and installation information instead of selecting a model yourself.

A: The final order should confirm the product specification, quantity, WLL, dimensions, customization requirements and any agreed inspection or documentation requirements.
Packaging and delivery requirements should also be confirmed before production where applicable.

A: Packaging and delivery requirements can be discussed according to the destination, order and shipping arrangement. Customers can specify packaging, labeling and shipping-mark requirements during order confirmation.

A: Stop using the product if the damage could affect its lifting function. Provide the product information, photos and details of the operating condition to RUBY for technical review.
A damaged lifting point should not be returned to service simply because the visible damage appears minor.

A: A lifting point should be removed from service when it shows cracking, significant deformation, severe corrosion, excessive wear, damaged threads, missing components or other conditions that may affect its load-carrying function.
Products subjected to suspected overload or abnormal loading should also be inspected before further use.

A: RUBY's current FAQ states a 2-year warranty period for lifting points, subject to proper operation and excluding force majeure conditions. The stated warranty period begins from the date of purchase. (rubylifting.com)

A: Yes. Customers can contact RUBY regarding product specifications, installation requirements, application questions, customization and other technical issues related to supplied products.
Providing the product model, order information, photos or drawings can help speed up technical support.